Terms and Conditions
Welcome to Kraftskala, a brand name owned by Infinity Solutions. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms.
Product Information
We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, we do not warrant that product descriptions or other content on our website are completely error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
Order Processing
Orders are processed within 1-2 business days. You will receive an email confirmation once your order has been shipped. We reserve the right to cancel any order at our discretion.
Shipping Policy
We offer shipping to various locations. Shipping times and costs will be calculated at checkout.
We offers 2-days shipping with premium providers.
With the normal shipping, you will receive the package in minimum 4 days and maximum 7 days.
We are not responsible for delays caused by shipping carriers or any other unforeseen circumstances.
Return Policy
We have a 7-day return policy. If you are not satisfied with your purchase, you may return the item within 7 days of receipt for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at sales@kraftskala.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to proceed.
Please note that the cost of return shipping is the responsibility of the customer unless the item received was defective or incorrect.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 days, and a credit will automatically be applied to your original method of payment, which should reflect in your account in next 2-3 days. This depends on the time taken by the bank to process the transaction.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and share your information. By using our website, you consent to our Privacy Policy.
Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new Terms & Conditions.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at sales@kraftskala.com.
Thank you for shopping with us!
By placing an order, you agree to these Terms & Conditions.